Alchemer Launches Alchemer Workflow for Feedback Loop

On February 14, 2023, Alchemer, a provider of technology-based experience management and enterprise feedback solutions, announced the launch of a new feature, Alchemer Workflow, to effectively close the feedback loop with employees and customers. This feature will drive deeper engagements for growth, retention, advocacy, and customer adoption.

Alchemer Workflow offers connected surveys to trigger follow-ups, and customer feedback, providing ideas for valuable actions and accurate decisions over the problem. The no-code process relates logical arguments and input to the systems of communication and action. Its logical branching enables organizations to filter their responses based on customer preferences and feedback.

It assists brands in building and visualizing the continuous closing feedback loops. Its drag-and-drop interface automates activities behind the scenes, lessening the burden of personalized responses to customers who have given feedback. In addition, its flexible infrastructure enables it to work with any feedback-collecting team or department like market research, business processes and operations, UX research, employee experience and customer experience.

CEO of Alchemer David Roberts said, “When customers don’t hear back from organizations after sharing requested feedback, it destroys relationships, brand, and trust. With Alchemer Workflow, our customers collect the best feedback and build on it to create deeper, more engaged relationships with customers and employees.”