Avature Announces Case Management Solution to Enhance Service Delivery for HR Departments

Avature, a leading provider of innovative Human Capital Management (HCM) software for recruiting and talent management, today announced the release of its HR Case Management solution.

Avature Case Management has been designed in collaboration with leading HR practitioners to solve employee problems through engagement and cooperation. The solution allows HR generalists to proactively manage employee issues to improve the overall health of the organization.

HR managers can quickly and easily automate a full range of processes, from basic enrollments and leave of absence requests to complex incident management investigations using a structured case hierarchy. And HR can effortlessly support a variety of evolving workforce deployment challenges, including work-from-home programs, shift change requests and other urgent, high-impact employee issues. The toolset includes Avature’s award-winning CRM features that allow HR managers to segment employees based on case history and employee record data and communicate with them through multiple channels. Managers can better follow up with employees and provide additional case-related support using this solution.