The Reasons Why User Experience Matters to HR

Technology is everywhere in our daily lives. In business, we rotate from email to cloud platforms to collaboration apps to video conferencing software on a daily basis. New software and apps are developed and introduced constantly with the promise to make our lives easier. But do they really? Successful businesses around the country are starting to realize that the user experience (UX) involved in each piece of software is actually just as important—if not more so—than the strength or sophistication of the technology itself. In other words, if it’s too hard to use, it’s worthless.

Whether they know it or not, employees are speaking volumes about UX through lost productivity, constant user retraining, or refusal to work with certain programs because they’re just too complicated. It turns out that it’s time for CIOs, CFOs, and CEOs to listen to them. The following are just a few reasons to move employee UX to the top of your priority list:.