Welcome aboard! Top-ranked Rail Operator Uses Kronos’ Workforce Dimensions to Boost Digital Transformation

With the next-generation Workforce Dimensions suite from Kronos Incorporated, Merseyrail—the top-ranked U.K. rail operator for punctuality and one of the biggest employers in the Liverpool City Region—will accelerate its digital transformation and empower managers and staff members. The real-time workforce management solution, powered by the sophisticated Kronos D5 platform, will provide Merseyrail with previously unheard-of levels of operational information along with an unmatched user experience. News Details: Co-owned by public services company Serco and transportation group Abellio, Merseyrail employs 1,200 people and runs hundreds of daily trains to 68 train stations, moving over 100,000 passengers through the Liverpool City Region on weekdays.

Merseyrail, which is regarded as a great place to work and one of the UK’s most punctual and reliable rail networks, invested in Workforce Dimensions because of its unmatched user experience, which empowers staff and relieves managers of some of their workload so they can concentrate on their core business of delivering first-rate customer service.