4 ways to earn the trust of your employees

A recent study by two academics who specialize in hospitality management, Tony Simons of Cornell University’s School of Hotel Administration and Judy McLean Parks of Washington University, showed that hotels where employees found their managers to be highly trustworthy were significantly more profitable than the average. So much so that an incremental improvement in trust for management (a 2.5% improvement on the academics’ five-point scale) increased annual profits by an average of $250,000 per hotel!