Designing and Measuring Human Capital Key Performance Indicators: The Balanced Scorecard Approach

While the field of human capital analytics has been gaining ground over the past 20 years, it still remains largely disconnected from the overall business strategy. Since human capital plays a fundamental role in the creation of value, the use of relevant KPIs for measuring the organizational workforce effectively can contribute greatly to achieving the company’s strategic goals. Managers can use these measures to pay attention to key performance differentiators, which can be used as a competitive advantage and can also improve the evaluation of strategy execution.